Straight answers, plain English
The questions veterans ask us most, about the Playbook, about how the VA rates you, and about what we are allowed to do and what we are not.
Still have a question? Email [email protected].
About the Playbook
What is the 100 Percent Playbook?
It is a nine-module education course on how the VA rates disabilities. It covers the rating criteria for 30 common conditions, secondary conditions, statements, the C&P exam, deadlines and review lanes, TDIU, P&T and SMC, benefits by rating level, a rating calculator and lifetime updates.
How do I get it after I buy?
Your download links appear on the order confirmation page and in an email sent right after checkout. Everything is available immediately.
How much does it cost, and can I pay over time?
$750 one time. Affirm and Klarna are available at checkout, as low as $63 a month, subject to lender approval.
Does the Playbook guarantee a higher rating?
No. No one can guarantee a VA rating or decision. The Playbook teaches you how the VA rates so your evidence describes what you actually live with.
What is your refund policy?
If the material is not what we described, email us within 14 days of purchase for a full refund. Refunds are never tied to what the VA decides.
What is the Template Pack?
An optional $97 add-on at checkout with 12 condition-specific, fill-in-the-blank worksheets and annotated examples for the 21-4138 personal statement and 21-10210 buddy statement. The Playbook already includes examples; the pack goes deeper.
About VA ratings
Why don’t my ratings add up?
The VA combines ratings against your remaining efficiency instead of adding them. A 50 and a 30 combine to 65, which rounds to 70, not 80.
What is an Intent to File?
VA Form 21-0966, or an intent to file submitted online or by phone, tells the VA you plan to file. If you submit a complete claim within one year and it is granted, your effective date can go back to the intent to file date.
What is a secondary condition?
A condition caused or made worse by a condition that is already service connected, under 38 CFR 3.310. It needs a current diagnosis, the service-connected condition and a medical link between the two.
What is TDIU?
Total disability based on individual unemployability pays at the 100 percent rate when service-connected conditions keep you from holding substantially gainful work. The usual threshold is one condition at 60 percent, or a combined 70 percent with one condition at 40 percent, and it is claimed on VA Form 21-8940.
What does P&T mean?
Permanent and total means the VA does not expect your total disability to improve. It can open Chapter 35 education benefits for dependents and, for families not eligible for TRICARE, CHAMPVA health coverage.
I disagree with my decision. What are my options?
You can file a Supplemental Claim (20-0995) with new and relevant evidence, request a Higher-Level Review (20-0996) with no new evidence, or appeal to the Board (10182). Filing within one year of the decision generally protects your effective date.
About us and the law
Are you affiliated with the VA?
No. We are a private company run by veterans and are not affiliated with or endorsed by the Department of Veterans Affairs.
Are you a law firm or accredited representatives?
No. We are not a law firm and we do not represent veterans before the VA today. We are working toward accreditation for a future representation service, which is waitlist only.
Is it legal to sell this?
Yes. The Playbook is general education, like a book or a course. VA rules require accreditation to prepare, present or prosecute a specific claim, and we do none of that.
Can you review my records or file my claim?
No. We do not review individual records, prepare claims or file on anyone’s behalf. You file yourself, or an accredited representative files for you.
Where can I get free help with my claim?
Accredited Veterans Service Organizations help veterans for free and can file on your behalf. The VA has an online search tool for accredited representatives.
What if I am struggling right now?
Please reach out now. Call the Veterans Crisis Line at 988 and press 1, or text 838255. It is free, confidential and open 24/7.